FAQs

When will my item be shipped?

As we are a volunteer run organisation, we only have the capacity to mail orders ONCE per week.  Any orders placed before 9am Saturday will be packed that morning and then mailed on the Monday.

How do I cancel my order?

Please email us via the contact us page.

Can I collect my order?

Yes! All orders can be collected from our warehouse in West Sunshine, a short 10-minute drive from the inner west!  We'll contact you once your order is received to confirm it is ready to collect.

Unit 6/42-46 Vella Dr, Sunshine West VIC 3020

Our warehouse is only open Mon, Tue, Thu 8am-4pm, Sat 10am-12pm

Can I get Who Gives A Crap products delivered?

Unfortunately we are unable to deliver these items, and they are no longer available to collect from the Yarraville Community Centre.

These products (and all of our products!) can be collected from our warehouse in West Sunshine.

Where does my money go?

West Welcome Wagon is a volunteer run not-for-profit dedicated to providing material aid and support to asylum seekers in Melbourne's west.  We assist over 500 households of asylum seekers from over 30 different countries, providing them with good quality donated items such as furniture, bedding, clothing, children’s toys, appliances and kitchenware.  The profit from our online store goes directly back into supporting the families who rely on our services.

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